Q:  When will my order be dispatched?
We aim to have all orders shipped the same day if placed before 1pm  (AEST)
Monday-Friday.  Please note that during sale times, our dispatch time will extend
to 1-2 days. 
     
Q: How do I track my order?
Your tracking number will be sent to your email once it has been shipped. If you
do not receive this number, please contact our customer care team on
Support@fundaksunderwear.com.au Be sure to check your spam folder too! 

Q: How much is delivery?
Domestic Australian: For orders under $50, standard shipping is $5.00.  For
orders over $50 we provide free standard shipping.

Domestic Australia, Express Shipping is $8.00.
New Zealand: Standard Shipping is a flat rate of $10 per order.

Q: Do you deliver worldwide?
Yes, we do! International shipping rates above.   

Q: How long will my order take to get to me?
Australian Domestic Shipping:
Express Shipping: 1-3 business days after dispatch.
Standard Shipping: 3-7 business days after dispatch.

New Zealand Standard Shipping:

Standard Shipping (Aus Post) 7-14 days 

International Shipping:
Australia Post: Please note that Australia Post is currently experiencing some
delivery delays due to Covid-19. Please visit the Australia Post website for the
most up to date transit times to each country.

Q: Do I have to pay custom charges?
We do our best to make sure there are no charges but yes, you will
be responsible for any customs or import charges. Please contact your local
customs department for further details on charges.

Q: What if I put in my address wrong?
Please contact our customer care team as soon as possible if you have entered
the wrong address. If your purchase is returned to us and we are not at fault,
you will be required to pay for the further shipping fee.